Compliance

How we operate

ProperCover operates in line with Australian laws and regulatory requirements. This includes obligations under privacy, marketing, and consumer protection frameworks relevant to health insurance comparisons.

Privacy and data protection

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your data is only used for legitimate purposes related to providing our services and is protected through secure systems and internal controls.

Accuracy of information

We aim to provide clear, accurate, and up-to-date information to help you make informed decisions. While we do our best to keep everything current, some information may change over time, and we recommend confirming details directly with providers where needed.

Transparency

We are upfront about how we operate, including any relationships with partners or providers featured on our site. This helps ensure there are no hidden conflicts and that you can trust the comparisons and guidance we provide.

Security

We use appropriate technical and organisational measures to protect your information from unauthorised access, misuse, or loss. This includes secure systems, restricted access, and ongoing monitoring.

Our commitment

Compliance isn’t just a requirement - it’s part of how we operate every day. Our goal is to provide a platform that is reliable, transparent, and built with your trust in mind.