At ProperCover, your privacy matters. This page explains what we collect, why we collect it, and how we keep it safe - in plain English.
We follow Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with regulations covering communications and marketing, including the Spam Act and Do Not Call Register requirements.
To help you compare health cover, we collect basic personal details like your name, contact info, date of birth, and address. When needed, and only with your consent, we may also collect sensitive information such as health details or your current cover.
Like most websites, we also collect general usage data such as IP address, browser type, and pages visited. This helps us improve how the site works.
We collect information directly from you - through forms, phone calls, emails, and when you use our site. Sometimes, with your permission, we may receive information from trusted partners to help complete your request.
We use your information to help you find and compare health cover, provide quotes, and respond to your enquiries. If you opt in, we may also send you relevant updates or offers. You can opt out at any time.
To deliver our service, we may share your information with health funds, partners, or service providers. We never sell your data. Everything is handled securely and only shared where necessary.
We take security seriously. Your information is protected through secure systems, restricted access, and internal processes designed to keep your data safe.
You can request access to your personal information, ask us to correct it, or opt out of marketing communications at any time. Where possible, you can also choose to interact with us anonymously.
If your information needs to be shared overseas, we’ll make sure it’s handled in line with Australian privacy standards and only with trusted partners.
We may update this policy from time to time. Any changes will be published here, and where relevant, we’ll let you know directly.
If you have questions, want to update your details, or make a complaint, you can contact us at complaints@propercover.com.au.
© All Rights Reserved 2026
Privacy policy
Complaints
Compliance
How we get paid
Disclaimer: Health Insurance advice is provided by ProperCover and administered by the ItsMy Group (ABN 85 167 289 965). ProperCover and ItsMy Group are both signatories to the Private Health Insurance Intermediaries Code of Conduct .
